Privacy Policy

Account & Business Information

When you create an account, we collect your name, email address, company name, billing address, and payment information. We also collect business configuration data such as your AI agent settings, call scripts, and scheduling preferences.

Phone Numbers & Contact Data

Our platform collects phone numbers of your business’s clients for the purpose of making outbound calls and sending appointment-related SMS messages on your behalf. These numbers are provided by you or your clients during the appointment booking process.

Call & Message Records

We record call audio, generate transcripts, and store SMS message history for the purposes of call analytics, quality monitoring, and platform improvement. Recordings are associated with your workspace and accessible only to your account.

Usage & Technical Data

We automatically collect information about how you interact with our platform, including IP address, browser type, pages visited, feature usage, and error logs. This data is used to improve platform performance and stability.

Account Notifications We Send to Our Business Users

As a B2B platform, LetMeCall sends operational SMS notifications directly to our business users (account holders) about activity in their own account — for example, a new appointment booked by their AI receptionist, a completed call that did not result in a booking, appointment reminders, and the status of their SMS registration. Business users opt in to these notifications by enabling the SMS notification channel in their account settings and entering their mobile number. They can opt out at any time by disabling SMS in their settings or by replying STOP. Message frequency depends on the activity in their account.

Types of SMS Messages We Send

LetMeCall sends the following categories of SMS messages on behalf of our business customers:

• Appointment Confirmations — a confirmation of a booking made or updated during the call, often including a link to the appointment details
• Appointment Updates — rescheduling and cancellation notices requested during the call
• Service Notifications — operational updates directly related to the requested service

How Recipients Opt In

For SMS follow-ups to phone calls, end recipients (clients of our business customers) provide express consent verbally during the call. When a recipient speaks with an AI voice agent powered by LetMeCall — for example, to book or confirm an appointment — the agent asks whether the recipient agrees to receive SMS messages at their phone number, and the recipient grants consent verbally. This consent is captured and stored as part of the call record, along with the date and time it was given.

A typical consent request during the call is: “Is it okay if we send you text messages about your appointment or service at this number? Message and data rates may apply, message frequency may vary, and you can reply STOP at any time to opt out.” These phone-call follow-up messages are sent only to recipients who have granted this consent. Businesses using our platform are responsible for ensuring their AI agents request and capture this consent before sending these messages.

How to Opt Out

Recipients can opt out of SMS communications at any time by replying STOP to any message. After opting out, no further SMS messages will be sent to that phone number from the associated business. To re-subscribe, reply START.

For help, reply HELP to any message or contact us at vkim@letmecall.ai.

Message Frequency

For phone-call follow-ups, message frequency is low and tied to the calls a recipient makes. A recipient typically receives a single text after a call — for example, one appointment confirmation or requested appointment update. Additional texts are sent only if the caller makes another request.

Carrier Disclosure

Message and data rates may apply. LetMeCall uses Telnyx to transmit SMS messages. Neither Telnyx nor any wireless carrier is liable for delayed or undelivered messages. Carriers are not responsible for any messages sent by LetMeCall or its business customers.

For Business Customers: Your Obligations

If you use LetMeCall to send SMS to your clients, you are responsible for: (a) obtaining lawful consent from your clients before submitting their phone numbers; (b) honoring opt-out requests promptly; (c) only using our messaging features for the permitted purposes described above. Misuse of SMS features may result in account suspension.

Chat information and its use

We process the messages you send, Assistant replies, dates and times, service details, addresses and appointment choices you provide, and the results of requested actions. If you use phone verification, we also process your phone number, verification status and an optional contact email. Email is not verified by this form. We use these records to answer questions, check service availability, manage requested appointments and keep the conversation associated with the correct business. We also process technical request data and an IP-derived identifier to limit spam and misuse.

Session storage and phone verification

The chat stores a temporary session credential in your browser’s session storage so it can resume after a page reload. Phone verification is requested for protected actions such as booking or changing an appointment. When you request a code, we send an SMS to the number you enter through Telnyx and keep a protected representation of the code for verification. Requesting this code authorizes only the requested verification SMS, not ongoing appointment notifications or marketing messages. Message and data rates may apply. Any subsequent SMS program needs its own appropriate consent; a verified phone number or a WhatsApp conversation does not supply that consent. Enter the code only in the verification form, not in the conversation. Do not send passwords or payment details in chat.

Processing providers and business separation

Supabase stores chat records. OpenAI processes conversation content and the relevant business information and tool results to generate AI replies. Telnyx delivers phone-verification SMS. These providers process information needed for their part of the service. Chat records are associated with the business’s workspace; access is scoped to the relevant business and visitor session, not other businesses using LetMeCall. The business you contact is responsible for how it uses your service request and appointment information.

Chat records and deletion requests

Chat records are stored on our servers for conversation continuity and handling service requests. Closing a browser tab, clearing session storage or the expiry of a chat session does not delete server-side records or cancel an appointment. You can request access to or deletion of your chat data by contacting the business named in the chat or using our chat data deletion instructions. We may need to verify your connection to the conversation and coordinate with the business. Records required for legal, security or dispute-resolution purposes may need to be retained. Deleting chat data and cancelling a service appointment are separate requests.

WhatsApp and Instagram connections

A business using LetMeCall can connect its own WhatsApp Business phone number and its own Instagram professional account (Business or Creator) so its Assistant can answer customers there. The business authorizes each connection through Meta. LetMeCall does not connect personal WhatsApp or personal Instagram accounts. The customer always starts the conversation. The Assistant replies only within the window Meta allows after the customer’s last message, currently 24 hours, and does not send promotional messages through these channels.

What we receive from Meta and how we use it

When a customer messages a connected business, Meta sends us the message. On WhatsApp we store the customer’s WhatsApp phone number, the profile name the customer set in WhatsApp, the message text and time, and whether the business’s replies were sent, delivered, read or failed. On Instagram we store the Instagram-scoped ID Meta assigns to the customer for that business, the customer’s Instagram username or name, and the message text and time. We process only text messages: photos, voice notes, videos, documents, stickers, locations, reactions and Instagram comments are not stored or answered. Messages the business sends itself from the WhatsApp Business app or Instagram, and earlier chat history, are not imported. On the business’s behalf the Assistant answers questions, checks whether the business serves the customer’s area and handles appointment requests; the business sees the conversation in its LetMeCall inbox and can reply itself. We do not sell these messages or use them for advertising or to message customers about anything else.

Phone numbers, providers and account access

On WhatsApp, the phone number Meta provides with the message is used as the customer’s number for the appointment. Instagram does not provide a phone number, so before booking or changing an appointment the Assistant asks for the customer’s mobile number and, with the customer’s permission, sends a one-time SMS code as described above. Messages pass through Meta’s WhatsApp and Instagram platforms and are also subject to Meta’s terms and privacy policy; within LetMeCall they are processed by the providers listed above. The access tokens Meta issues for a connected account are stored encrypted, renewed before they expire and used only to receive and send that business’s messages.

Disconnecting, retention and deletion

A business can disconnect WhatsApp or Instagram in LetMeCall at any time. We then stop receiving and sending messages for that account and delete its stored access token. If a business removes LetMeCall’s access to its WhatsApp Business account or its Instagram account in Meta, Meta notifies us and we do the same automatically. Disconnecting does not delete the WhatsApp or Instagram account or the messages Meta keeps in it. Conversations from WhatsApp and Instagram are kept in the business’s LetMeCall workspace until the business deletes them or closes its workspace, when they are deleted with the rest of the workspace data. A customer can request access to or deletion of a conversation by contacting the business or by following our chat data deletion instructions.

What we access and why

If you turn on "Show appointments in this calendar", we create, update and delete one event on your primary calendar for each LetMeCall appointment. The event contains the appointment time and the service, customer name, phone, address and notes you or your assistant recorded in LetMeCall. If you turn on "Block booked time from this calendar", we read the events on your primary calendar from one day back to 60 days ahead (start and end time, title, and whether the event is busy or declined) so the assistant does not offer those times to callers. We do not read other calendars, your contacts or your email.

What we store

We store the access credentials Google issues for your connection, the IDs of the events we created, and for each busy event its ID, start time, end time and title. Busy times are used only to calculate which appointment slots LetMeCall can offer. Event titles and details are not sent to AI models.

Sharing and use limits

We do not sell Google user data, use it for advertising, or use it to train AI models. We do not share it with third parties except our infrastructure providers listed under Data Sharing, when required by law, or with your consent. LetMeCall's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting

You can disconnect Google Calendar at any time on the Integrations page. When you disconnect, we revoke our access with Google and stop reading or changing your calendar. You can also remove LetMeCall's access from your Google Account permissions page. To have the stored calendar data deleted, contact us at vkim@letmecall.ai.

Service Providers

We use third-party services to operate our platform. These include Telnyx (telephony and SMS delivery), Supabase (database infrastructure), Stripe (payment processing), and OpenAI (AI voice processing). These providers access data only as necessary to deliver their services and are contractually bound to protect it.

Legal Requirements

We may disclose information if required by law, court order, or regulatory authority, or if we believe disclosure is necessary to protect the rights, safety, or property of LetMeCall, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before any such transfer and give you the option to delete your account.